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Zinier raises $90M to automate field service management





Zinier raises $90M to automate field service management – TechCrunch




























Zinier, a startup that is bringing automation to the field service management realm, announced today that it has raised $90 million in fresh funding as it looks to tackle new categories and court more clients.

The San Francisco-based startup said its $90 million Series C financing round was led by ICONIQ Capital and saw participation from Tiger Global Management, and existing investors Accel, Founders Fund, Qualcomm Ventures, Nokia-backed NGP Capital, and France-based Newfund Capital.

The new financing round pushed the five year-old startup’s total raise to $120 million, and valued it above $500 million, one of its investors told TechCrunch. Zinier co-founder and chief executive Arka Dhar declined to comment on the valuation.

Zinier is helping the electricity and telecom industries automate their field services, a job that has typically innovated slowly and relied on legacy systems and manual processes, Dhar told TechCrunch in an interview.

“Field service means everything that happens from work of origination, their scheduling and dispatching, matching the right person with the right task at the right location, and at the end, verifying the task. It’s a complex, manual and disparate system. It typically sees 20% of our client’s expenses. We are optimizing these processes with AI to help these clients become more efficient and save money,” said Dhar.

Dhar declined to reveal all the major Zinier’s clients, but said some of the biggest players in the electricity and telecoms businesses work with the startup. 40% of the startup’s clients today are based in the U.S., 40% is in Latin America, and the rest is in Asia Pacific. The startup said it works with Black & Veatch and Car-Sa, and maintains strategic partnerships with system integrators such as Capgemini and Tata Consultancy Services.

Until two years ago, Zinier focused on the telecom industry, but has since expanded to serve energy and utility spaces. The fresh fund would help the startup double down its efforts in non-telecom industries, Dhar said.

A number of players are working on the field service management space. Major giants such as Salesforce and Microsoft own stakes in firms that operate in this industry and also offer their own products. ServiceMax was earlier acquired by GE Digital for $915 million. Without calling names, Dhar cautioned that some of its competitors are merely digitizing the pen and paper logs, and are not really optimizing the process.

“It is critical for companies to optimize this costly and complex part of their business, and Zinier has the platform-based technology and team to take on this global, multi-industry market. We are excited to partner with Zinier and support them in their mission of changing the paradigm on field service work on a global scale,” said Will Griffith, Partner at ICONIQ Capital.


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Every radical turn in technology history has its great entrepreneur, and for space that person is SpaceX founder Elon Musk. His unswerving conviction that u201cspace must be affordableu201d led him to disrupt the old-school space launch industry with reusable Falcon 9 boosters, an achievement that has inspired hundreds of entrepreneurs and investors to take up […]n”,”protected”:false,”author”:36697590,”featured_media”:1932023,”comment_status”:”open”,”ping_status”:”closed”,”sticky”:false,”template”:””,”format”:”standard”,”meta”:”outcome”:””,”status”:””,”crunchbase_tag”:0,”amp_status”:””,”relegenceEntities”:[],”relegenceSubjects”:[],”jetpack_publicize_message”:”Disrupting Space: A new event from TechCrunch https://tcrn.ch/3a5l7KD”,”categories”:[426985170,174,17396],”tags”:[],”crunchbase_tag”:[],”tc_stories_tax”:[],”tc_event”:[576727286],”jetpack_featured_media_url”:”https://techcrunch.com/wp-content/uploads/2020/01/TC-Sessions-Space-Post-Image.png”,”jetpack_publicize_connections”:[],”shortlink”:”https://tcrn.ch/3a5l7KD”,”rapidData”:”pt”:””,”pct”:””,”featured”:false,”subtitle”:””,”fundingRound”:false,”seoTitle”:””,”seoDescription”:””,”premiumContent”:false,”premiumCutoffPercent”:1,”tc_cb_mapping”:[],”associatedEvent”:”ad”:”display”:true,”title”:”Tickets are now available to discover the next frontier in space – get yours now and save $150″,”override_link”:””,”date”:1593043200,”link”:”https://techcrunch.com/events/tc-sessions-space-2020/”,”status”:”pre”,”title”:”TC Sessions: Space 2020″,”termID”:576727286,”event”:1931495,”authors”:[1551056],”hideFeaturedImage”:false,”_links”:”self”:[“href”:”https://techcrunch.com/wp-json/wp/v2/posts/1932016″],”collection”:[“href”:”https://techcrunch.com/wp-json/wp/v2/posts”],”about”:[“href”:”https://techcrunch.com/wp-json/wp/v2/types/post”],”replies”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/comments?post=1932016″],”version-history”:[“count”:8,”href”:”https://techcrunch.com/wp-json/wp/v2/posts/1932016/revisions”],”predecessor-version”:[“id”:1932324,”href”:”https://techcrunch.com/wp-json/wp/v2/posts/1932016/revisions/1932324″],”authors”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/guest-authors/ned-desmond”],”https://techcrunch.com/edit”:[“href”:”https://techcrunch.com/wp-admin/post.php?post=1932016&action=edit”],”author”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/tc/v1/users/36697590″],”wp:featuredmedia”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/media/1932023″],”wp:attachment”:[“href”:”https://techcrunch.com/wp-json/wp/v2/media?parent=1932016″],”wp:term”:[“taxonomy”:”category”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/categories?post=1932016″,”taxonomy”:”post_tag”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tags?post=1932016″,”taxonomy”:”_tc_cb_tag_taxonomy”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/crunchbase_tag?post=1932016″,”taxonomy”:”tc_stories_tax”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_stories_tax?post=1932016″,”taxonomy”:”tc_event”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_event?post=1932016″],”curies”:[“name”:”wp”,”href”:”https://api.w.org/rel”,”templated”:true],”_embedded”:{“authors”:[“id”:1551056,”name”:”Ned Desmond”,”link”:”https://techcrunch.com/author/ned-desmond/”,”description”:”Ned Desmond is COO of TechCrunch. He was also responsible for Crunchbase from April 2012 until September 2015, when Crunchbase spun out of AOL/Verizon to become a standalone, venture-backed company. “,”slug”:”ned-desmond”,”links”:”facebook”:”http://www.facebook.com/ned.desmond”,”twitter”:”http://twitter.com/neddesmond”,”linkedin”:”http://www.linkedin.com/in/neddesmond”,”crunchbase”:”https://www.crunchbase.com/person/ned-desmond”,”position”:”Contributor”,”cbDescription”:”

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Earlier today, Instacart more widely rolled out its Pickup product, which enables customers to retrieve groceries directly from stores. The announcement comes just a day after Instacart shoppers unveiled their latest action to #DeleteInstacart, another step in the ongoing series of protests against the grocery startup’s wage and tipping practices.n

Next Monday, Instacart workers are asking customers and the general public to tweet at Instacart, telling the company they will delete Instacart until the company meets their demands. They wrote:n

We have fought for fair pay, but Instacart continues to lower it. This current protest only has one small demand — to raise the app’s default tip amount back to 10%. This is the same default setting Instacart had originally, but the company has repeatedly lowered it (as well as resorted to outright theft) to take it away from us. Combined with their recent bonus-cutting act of retaliation, workers are now bleeding out of both sides — our pay is too low AND the default tip amount is too low.n

In a statement, Instacart said it’s tested a number of default tip options over the years, including a 10% default, no default and a 5% default. That has been in place for the last two years.n

“Ultimately, we believe customers should have the choice to determine the tip amount they choose to give a shopper based on the experience they have,” an Instacart spokesperson said. “The default amount serves as a baseline for a shopperu2019s potential tip, and can be increased to any amount by the customer.”n

In light of a new California gig worker protections law, which Instacart opposes, the greater push into pickup services could be a way for the company to beef up its argument that gig workers are free from the control of Instacart, and that its part-time workers* do the bulk of what Instacart says is its fastest-growing business.



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