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Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring ...

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LendingTree is the secret success story of fintech

For all of the excitement centered around fintech over the past half-decade, most venture-backed fintech companies struggle to acclimate to public markets. LendingClub and OnDeck have plummeted since their late 2014 IPOs after several years of darling status in the private markets. GreenSky, which went public in May of this ...

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Elon Musk shuffles Tesla’s executive team in email

After a string of executive departures over the past several months that continued Friday with the resignations of two people in high-profile positions, CEO Elon Musk announced a series of promotions and job updates in an email sent to employees. To be clear, these are not new hires and some ...

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Skype finally adds call recording

Skype is the communication tool of choice (and necessity) for millions, but it has always lacked a basic feature that no doubt many of those millions have requested: call recording. Well, Microsoft finally heard our cries, and recording is now built into Skype on both desktop and mobile. Inexplicably, the ...

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When battery life saves human life

Few would equate human life with battery life, but for many migrants escaping war or famine, a single percentage point of battery can mean getting the right information at the right time – or not surviving at all. Smartphones today have become an integral part of a forced migrant’s journey. ...

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