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Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring ...

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Telstra drops FY19 guidance by AU$300m due to NBN Corporate Plan

Telstra has provided what it called “modest” reductions in its FY19 guidance following the release of the National Broadband Network (NBN) Corporate Plan last week, with expected income dropping by AU$300 million. According to Telstra’s revised guidance, instead of income being between AU$26.5 billion and AU$28.4 billion, it is expected ...

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LendingTree is the secret success story of fintech

For all of the excitement centered around fintech over the past half-decade, most venture-backed fintech companies struggle to acclimate to public markets. LendingClub and OnDeck have plummeted since their late 2014 IPOs after several years of darling status in the private markets. GreenSky, which went public in May of this ...

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​Symantec-secured website shutdown coming soon

I was trying to transfer money from PayPal this week when Chrome blocked me from the site. “Now what?” I thought. Then, I remembered I was running Chrome 70, the canary version of the web browser. And, that Chrome, along with Firefox, was set to distrust Symantec TLS certificates with ...

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